REFUND POLICY

This Refund Policy applies to all orders placed on our official website for outdoor apparel, sun protection hoodies, functional hats, accessories and all other products. We have established unified and standardized return and refund rules for global customers to ensure a transparent, fair, and consistent shopping experience. By placing an order and using our services, you agree to the terms stated in this Refund Policy.

1. General Return & Refund Eligibility

We provide a customer-friendly return and refund service for all global users. All products purchased from our store are eligible for return within 60 days from the date you receive the items. This return period applies to both domestic and international orders with no regional discrimination.
To qualify for a successful return and refund, the returned merchandise must be kept in original condition, unused, unwashed, undamaged, and intact with all original packaging, tags, and accessories. Products that are damaged due to personal use, improper cleaning, or artificial damage will not be eligible for a full refund.

2. Order Processing & Shipping Rule Explanation

All orders will be processed and shipped within 1–3 business days after payment confirmation. We implement a unified global delivery standard with a fixed delivery time of 6–12 business days for all regions. No separate declaration is required for overseas delivery. All products on our website enjoy free shipping with zero delivery fees for all customers worldwide.

3. Official Refund Processing Time

Once we receive and complete the inspection of your returned items, we will initiate the official refund procedure immediately. All eligible refunds will be fully processed within 5–10 business days.
Please note that the final arrival time of the refund may vary slightly depending on your payment institution’s processing rules and international bank settlement progress. We are not responsible for the delay caused by third-party payment channel verification and processing.

4. Refund Currency Standard

All product pricing, order settlement, and refund transactions on our website are uniformly calculated and settled in USD (United States Dollar). The refund amount will be issued based on the original order payment amount in accordance with the official system record, ensuring standardized and consistent settlement standards for all global orders.

5. Non-Refundable Situations

To standardize service rules, the following situations do not support return and refund applications:
  • Return applications submitted beyond the 60-day valid return period;
  • Products that have been worn, cleaned, altered, damaged artificially, or lost original tags and packaging;
  • Damage caused by improper use, outdoor operation, or personal negligence after receiving the goods;
  • Orders with abnormal transactions, malicious returns, or violations of website shopping rules.

6. Partial Refund & Special Processing

For special circumstances such as partial item return in a combined order, we will calculate the refund amount according to the unit price of the returned products in the original order. All partial refund procedures strictly follow the unified system settlement standard to ensure the accuracy and fairness of the refund amount.
In cases of product quality problems or delivery errors on our side, we will provide priority processing for your return and refund application and actively follow up on the progress to protect your legitimate rights and interests.

7. Inquiry & Support

If you have any questions about return application steps, refund progress, eligibility verification, and other related issues, please contact our professional customer service team through the Contact Us page. All official contact channels and support methods are displayed on the Contact Us page, and we will provide standard, efficient and professional after-sales guidance for you.

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