CUSTOMER SERVICE POLICY

Welcome to our official store. To ensure a transparent, fair, and consistent shopping experience for all global customers, we have established standardized customer service, shipping, return, refund, and payment policies that apply to all orders placed on our website. All services are implemented in accordance with the unified store rules stated below.

1. Order Processing & Shipping Policy

All in-stock items will be processed and shipped within 1 to 3 business days after order confirmation. We provide unified global delivery service for all regions worldwide. The standard delivery time for all orders is 6 to 12 business days. No separate delivery declaration is required for domestic or international orders, and all regions follow the same delivery cycle standard. We also support expedited delivery options to meet customers’ urgent receiving needs.
Free Shipping Service: We offer free shipping for all products in our store. There are no hidden shipping fees, handling fees, or additional charges for any order. All customers can enjoy zero-cost delivery services regardless of the order amount or delivery destination.

2. Payment Currency Regulation

The unified settlement currency of our official website is USD (United States Dollar). All product prices, order settlements, refunds, and service fees on the website are calculated and displayed in USD uniformly, ensuring consistent and transparent pricing standards for global users.

3. Return Policy

We support a long-term and customer-friendly return service. All products purchased from our store are eligible for return within 60 days from the date of order receipt. Customers can apply for returns for applicable reasons within the valid return period. All return procedures follow unified official standards to protect customer shopping rights. Please ensure the returned items are kept in original condition, unused, and with complete accessories to smoothly complete the return review process.

4. Refund Policy

After we receive, inspect, and verify your returned items, we will initiate the official refund process. The refund will be completed within 5 to 10 business days. The specific arrival time of the refund shall be subject to the processing rules of your official payment channel. We strictly implement standardized refund procedures to ensure that every eligible refund application is processed efficiently and accurately.

5. Customer Support & Inquiry

For any questions regarding orders, product details, shipping status, return and refund processes, or other customer service issues, please contact our support team through our Contact Us page. All official contact methods and dedicated service channels are available on the Contact Us page. Our professional customer service team will provide timely, standard, and effective replies and support for all customer inquiries.

6. Service Commitment

We always adhere to the customer-oriented service concept, implement unified global service standards, and strive to provide stable, reliable, and high-quality shopping and after-sales services for every global customer. All policies are applicable to all users without regional difference, ensuring equal and standardized service experience for every order.

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